Product returns and credits:

Opened Box Returns
•    IMPORTANT: No refunds or exchanges of opened box product are accepted.
•    The customer is responsible to determine that correct product has been ordered. Once the factory seal has been broken, returns resulting from errors in ordering or incompatibility with existing systems are not accepted.

Factory Sealed Returns
•    Returns are accepted for most current products when a request for return is made within 2 days of the original purchase date. Customer pays the shipping fee.
•    Exceptions to the above include product that: has been discontinued by the manufacturer or special ordered for the customer.
•    If the product cost for a factory sealed return has changed, we will base refunds only on the lower amount.

Defective On Arrival Returns
•    Many, but not all, manufacturers offer a DOA exchange policy from 10 to 30 days following purchase.
•    The customer must first contact the manufacturer’s customer service desk to troubleshoot the product and determine defect.
•    The customer must obtain the Manufacturer’s Case Number and Contact Info authorizing a DOA return for exchange.
•    As vendor policies are subject to change, please contact the manufacturer of the product, before purchasing, to determine their individual policy.

Any claim to recourse regarding a transaction between a customer and Pc-Tel that the parties are unable to resolve shall only be initiated and decided before the Quebec provincial courts located in Montreal, Quebec, Canada. The customer hereby accepts the foregoing jurisdiction as the sole venue for the settlement of such disputes.
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Pctel.ca reserves the right to change our “Shopping Policies” (terms and conditions) at any time without notice.