What currency are your prices in?
What currency are your prices in?
All prices are in Canadian dollars.
How can I pay?
How can I pay?
Visa, MasterCard and other major credit cards are accepted online for orders with a subtotal under $180. Orders over $180 or more are paid by Interac e-Transfer, unless you have a corporate account approved by PCTel. Corporate accounts are available on application after you create a customer account. For security, PCTel may decline an order if the delivery address cannot reasonably be linked to the cardholder, and every order goes through payment verification and fraud screening before it ships.
Do you offer same-day delivery?
Do you offer same-day delivery?
Same-day delivery is available for eligible in-stock items (including most toner cartridges) ordered before 10:00 AM on a business day (Monday to Friday) for delivery in Montreal, Laval and the Laurentides. In some cases delivery can be within two hours. These are targets, not guarantees: they depend on stock availability, courier capacity and conditions such as weather. If same-day delivery is not possible, we tell you the expected delivery date. Only products that show the same-day delivery message are eligible.
How long does delivery take for other orders, and how much is shipping?
How long does delivery take for other orders, and how much is shipping?
Orders ship on weekdays only, by courier ground service, and the shipping cost is calculated at checkout. For products without the same-day delivery message, we confirm the delivery date after you order. Once an order is confirmed as shipped, it cannot be changed or cancelled.
What do the availability messages on a product mean?
What do the availability messages on a product mean?
“Same-day delivery in Laval, Montreal and Laurentides” means the item is eligible for same-day delivery under the conditions above. “In stock at our distributor” means the item is available from our supplier and we confirm your delivery date after you order. “Available on request” means please contact us to confirm availability and delivery time.
Why does a product say "Call for pricing"?
Why does a product say "Call for pricing"?
For some products we do not display a price online. Please contact PCTel for the current price and availability.
Do you match prices?
Do you match prices?
Yes, in many cases. If you find a lower price with another retailer before you buy, we will match it. The product must have exactly the same brand name and model number, be priced in Canadian dollars including all environmental fees, shipping costs and other charges, and be sold and shipped by a retailer that is an authorized dealer located in Canada. It must be in stock and available for sale. Marketplace sellers (such as Amazon.ca, Bestbuy.ca marketplace or eBay.ca), refurbished or liquidated products, limited-time offers, pre-orders, advertising errors and special sale prices (such as Black Friday, Boxing Day, clearance, open-box, financing and trade-in offers) do not qualify. In some cases, at our sole discretion, we may offer a price lower than the competitor’s, but this is not available on every product and is not guaranteed.
What happens with back orders?
What happens with back orders?
Prices for back orders are not guaranteed and may change. If the price goes up, you can accept the increase or cancel the order. Back orders are charged and shipped as stock arrives. You can cancel a back order within 48 hours of being notified by email of the initial delivery delay, as long as the manufacturer has not already shipped the product. For certain products, on request and at our discretion, we may reserve a quoted price for 14 days while the product is restocked. A reservation applies only if PCTel confirms it by email and is subject to supplier availability.
What is your return policy?
What is your return policy?
Opened-box products cannot be refunded or exchanged, including when the wrong item was ordered or the item is not compatible once the seal is broken. Factory-sealed products may be returned within 2 days of purchase, and the customer pays the return shipping. A $70 fee applies to orders that are refused or not picked up. See our Terms and Conditions, Return Policy pages for the complete policy.
What if my item is defective when it arrives?
What if my item is defective when it arrives?
If an item is defective on arrival, PCTel guides you through the manufacturer’s exchange process for items that are dead on arrival. Please contact PCTel promptly.
How do I know a cartridge or part fits my device?
How do I know a cartridge or part fits my device?
Check the exact part number for your device before you order, and contact PCTel if you are not sure. Remember that opened products cannot be returned.
Do you offer business accounts?
Do you offer business accounts?
Yes. Corporate accounts are available on application after you create a customer account, and they are subject to PCTel’s approval. For quotes or larger orders, please contact PCTel.
Where do you ship?
Where do you ship?
We ship across Canada by courier. The shipping cost is calculated at checkout.
How do I open a corporate account?
How do I open a corporate account?
To open a corporate account with PCTel, you must first create a standard customer account directly on our website. Once registered, contact our support team to request our formal corporate credit application document. After you fill out and submit the application, our financial department will conduct a standard corporate credit check. Once your application is reviewed and formally approved by PCTel, your regular profile will be upgraded to a corporate account, which activates custom credit terms, direct invoicing options, and streamlined bulk business purchasing capabilities.
What are the benefits of a PCTel corporate account?
What are the benefits of a PCTel corporate account?
Approved corporate accounts bypass our standard online restriction that requires Interac e-Transfer for transactions of $180 or more, enabling you to check out seamlessly using standard credit cards for any total order amount. Additionally, your business gains exclusive access to net payment terms on credit, dedicated wholesale volume pricing discounts on major hardware and telecom packages, and priority commercial support from a dedicated procurement account manager who handles your bulk corporate IT and printing requirements.
Are your Xerox toner cartridges original or compatible?
Are your Xerox toner cartridges original or compatible?
PCTel is a proud, official authorized Xerox Partner, meaning we exclusively supply 100% genuine original equipment manufacturer (OEM) Xerox toner cartridges to our clients across Canada. Buying authentic Xerox toner ensures optimal machine print quality, exact page yield counts, and complete protection under your machine’s original manufacturer warranty guidelines for series like VersaLink, AltaLink, Phaser, and WorkCentre. We strictly refuse to stock or distribute cheap third-party compatible imitations, remanufactured cartridges, or counterfeit toners that can fail prematurely, leak inside your device, or cause irreversible physical damage to your expensive printing equipment.
How do I request a price match before checking out?
How do I request a price match before checking out?
To submit a price match request before placing an order, please contact our office by emailing info@pctel.ca, calling +1 514-800-2090, or reaching out directly through our website’s live chat tool. You must provide our support staff with the exact product brand and manufacturer model number, along with a live webpage URL showing the competitor’s current advertised price. Once our team manually verifies that the identical item is fully in stock, priced in Canadian dollars, and offered by an authorized Canadian retailer matching all our policy requirements, we will manually adjust the price for your transaction.
How do I get a custom quote for a business VoIP phone system?
How do I get a custom quote for a business VoIP phone system?
You can request a personalized business consultation for a corporate VoIP setup by filling out our online intake form on the Contact PCTel page, calling our team at +1 514-800-2090, or emailing info@pctel.ca. A dedicated telecom expert will review your workplace environment, including your overall user count, preferred hardware models, remote workforce requirements, and specific feature integrations like digital receptionists or call routing. Using this information, we will build a comprehensive, multi-carrier solution designed to optimize your communication workflow while maximizing your operational budget.
How do I get a custom quote for a business VoIP phone system?
How do I get a custom quote for a business VoIP phone system?
You can request a personalized business consultation for a corporate VoIP setup by filling out our online intake form on the Contact PCTel page, calling our team at +1 514-800-2090, or emailing info@pctel.ca. A dedicated telecom expert will review your workplace environment, including your overall user count, preferred hardware models, remote workforce requirements, and specific feature integrations like digital receptionists or call routing. Using this information, we will build a comprehensive, multi-carrier solution designed to optimize your communication workflow while maximizing your operational budget.
How can I test if my network is fast enough to support a business VoIP system?
How can I test if my network is fast enough to support a business VoIP system?
You can test your network’s real-time performance capabilities by launching the PCTel Internet Speed Test Tool directly from our site without installing external apps or registering an account. This tool immediately evaluates your download rates, upload speeds, and network latency to show how your active connection handles data. To get the most accurate baseline of how your connection supports corporate voice traffic, we strongly recommend running the test multiple times throughout a regular business day, especially during your peak operating hours when data usage is highest.
What is your return policy?
What is your return policy?
Because PCTel distributes commercial-grade IT hardware, printing electronics, and telecommunications equipment, all customer returns are strictly subject to individual manufacturer policies and require prior company clearance. You must contact our customer service team at info@pctel.ca within your product’s eligible window to officially request a Return Merchandise Authorization (RMA) number before sending any items back. To qualify for return consideration, all products must remain completely unopened, unused, clean, and sealed in their original manufacturer packaging, and please note that once an order is confirmed as shipped by our warehouse, it cannot be modified or cancelled.
Do your products come with a warranty?
Do your products come with a warranty?
Yes. As an authorized reseller for leading brands like HP, Lenovo, Brother, Canon, Lexmark, and Xerox, all new products purchased from PCTel come with the full manufacturer’s warranty.
How quickly do in-stock items ship if they don't qualify for same-day delivery?
How quickly do in-stock items ship if they don't qualify for same-day delivery?
Regular in-stock items that do not fall under our same-day delivery zones generally ship within 1 to 2 business days across Canada.
Do you help with mobile plans, internet, and TV packages?
Do you help with mobile plans, internet, and TV packages?
Yes. We help Canadians compare and find the best promotional rates across all major telecom carriers. We can often bundle mobile, internet, TV, and security packages to maximize your savings.
What other commercial services do you provide besides hardware sales?
What other commercial services do you provide besides hardware sales?
Beyond business-grade hardware procurement, PCTel provides a full spectrum of tech solutions, including VoIP and business phone systems, IT repair and maintenance, web development, website hosting, and corporate security packages.
What are your support hours and how can I reach you?
What are your support hours and how can I reach you?
Our Montreal-based team provides real support from Monday through Saturday. You can reach out directly via email at info@pctel.ca, by phone at +1 514-800-2090, or through our online contact form. We strive to answer all inquiries within 24 hours.
What specific telecom carriers do you compare?
What specific telecom carriers do you compare?
We evaluate and compare promotional rates across all major Canadian service providers, including Bell, Telus, Rogers, and Videotron. Our consultation service is 100% free with absolutely no cost or long-term obligation to buy. Because we monitor unlisted industry rates, we can often present exclusive deals and multi-service bundle promotions that are not available directly on the public consumer websites of those carriers.
Can I combine multiple utility services into a single package through PCTel?
Can I combine multiple utility services into a single package through PCTel?
Yes, we specialize in helping residential and commercial clients bundle multiple telecom solutions to maximize their financial savings. You can seamlessly combine your mobile cell phone plans, high-speed home or business internet connections, digital television subscriptions, and smart home or business security packages into a coordinated solution that maximizes your overall value.
What digital and on-site technical services do you offer beyond hardware sales?
What digital and on-site technical services do you offer beyond hardware sales?
PCTel leverages over 20 years of technical industry experience to deliver comprehensive IT and digital infrastructure management under our corporate leadership. Our professional service offerings include commercial website development, reliable cloud web hosting solutions, computer and network hardware repair, ongoing system maintenance, business VoIP deployments, and custom security configuration.
What types of hardware inventory do you stock in your catalog?
What types of hardware inventory do you stock in your catalog?
Our inventory includes business laptops, high-performance office routers, network switches, transceiver modules, security cameras, network video recorders, and network terminals. We also supply a massive catalog of commercial desktop printers, enterprise-grade copiers, and official printer and scanner replacement spare parts from top global technology manufacturers.
What geographical areas do you serve with your IT and telecom solutions?
What geographical areas do you serve with your IT and telecom solutions?
While we offer fast parcel shipping for retail hardware across all provinces in Canada, our specialized on-site support team, local delivery routes, and custom technical consulting are focused throughout the province of Quebec. This primary coverage zone extends across the Island of Montreal, Laval, the Greater Montreal Area, and the Lower Laurentians region.
How secure is my personal and credit card information during checkout on PCTel.ca?
How secure is my personal and credit card information during checkout on PCTel.ca?
Every transaction processed on our platform is protected by industry-standard Secure Sockets Layer (SSL) encryption, ensuring your billing details remain fully encrypted and private. We adhere strictly to Payment Card Industry Data Security Standards (PCI-DSS), meaning we never store your actual credit card details on our local servers. Furthermore, to combat fraudulent transactions, our systems run automated real-time fraud screening, identity verification, and cardholder shipping matches on every order before it is cleared for warehouse shipment.
Who is PCTel?
Who is PCTel?
PCTel (Perfect Choice Telecom) is a company in Montreal, Quebec that sells IT, telecom and printing products and offers related services. Our mission is to help Canadians power their productivity through trusted IT and telecom solutions. We have served customers since 2006, we have operated as PCTel since 2011, and we serve more than 5,000 clients.
Who operates PCTel, and what is the background of the company's leadership?
Who operates PCTel, and what is the background of the company's leadership?
PCTel is an independent, Canadian-owned company managed by a leadership team with more than two decades of technical expertise and specialized corporate experience in the telecom and IT industries. Under this direction, the firm focuses on delivering affordable IT procurement, transparent carrier comparisons, and reliable enterprise technology management. This professional expertise has guided the business through continuous market growth, expanding from its initial establishment in 2006 to operating as PCTel since 2011 and serving more than 5,000 satisfied clients today.
Are the "In Stock" availability messages on your website accurate?
Are the "In Stock" availability messages on your website accurate?
Yes, our inventory tracking system features real-time integration to ensure that all items marked as in stock represent actual physical inventory ready for deployment or courier shipment. Because we manage high-demand business tech hardware, we prioritize data accuracy so our corporate and residential clients can confidently plan their procurement timelines without worrying about hidden backorders or unexpected logistical delays.
How does the two-hour delivery service work and who qualifies for it?
How does the two-hour delivery service work and who qualifies for it?
Our two-hour turnaround is a target delivery timeline available for eligible, in-stock items—including the majority of our toner cartridges—ordered before 10:00 AM on standard business days from Monday to Friday. This expedited service applies exclusively to local destinations within Montreal, Laval, and the Laurentides regions. Please note that these timelines are operational targets rather than legally binding guarantees, as fulfillment remains strictly subject to real-time warehouse stock, local courier dispatch capacity, and external variables like traffic and weather conditions.
How can I tell if a specific product is eligible for same-day or two-hour delivery?
How can I tell if a specific product is eligible for same-day or two-hour delivery?
A product is only eligible for our rapid local delivery options if it explicitly displays the “Same-day delivery in Laval, Montreal and Laurentides” availability message directly on its store page. If this specific alert is missing from the item profile, it means the product is housed in an alternative facility and does not qualify for the accelerated business-day timeline. For all products that do not display this message, our administrative team will calculate your estimated arrival timeframe and manually send you a formal delivery date confirmation after your checkout is completed.
What happens to my order if same-day or two-hour delivery is impossible due to weather or courier limits?
What happens to my order if same-day or two-hour delivery is impossible due to weather or courier limits?
If extreme winter weather, severe traffic congestion, or unexpected courier capacity overloads make it impossible to hit our same-day or two-hour target, we will proactively contact you to provide an updated logistics status. Our customer support team will immediately review the delay and send a direct notification confirming your new expected delivery date. We track these local shipments closely to ensure that even when disruptions happen, your business-critical IT or printing components arrive at your door as quickly as safety and courier operations allow.
Do you ship orders or offer same-day delivery on weekends?
Do you ship orders or offer same-day delivery on weekends?
No, our logistics department and courier networks process and ship orders on weekdays only, from Monday to Friday, excluding holidays. Our premium same-day and two-hour delivery services apply strictly to business days, meaning that any orders placed over the weekend will be processed on the following Monday. If you place an order on Saturday or Sunday, our team will calculate the delivery timeline and confirm your expected delivery date once normal business operations resume on weekday mornings.
What should I do if my package arrives damaged or items are missing?
What should I do if my package arrives damaged or items are missing?
If your shipment arrives with visible transit damage or is missing items, you must document the condition immediately by taking clear photos of the outer box, shipping label, and internal packing materials before opening or discarding anything. Contact our support team at info@pctel.ca or call +1 514-800-2090 within 24 hours of delivery to report the issue and submit your photographic evidence. Our team will launch an immediate investigation with the courier service and coordinate the swift dispatch of a replacement unit or missing components to prevent disruptions to your workplace productivity.
How quickly will I receive a response after contacting PCTel?
How quickly will I receive a response after contacting PCTel?
Our team reviews incoming messages constantly and guarantees a formal response to all customer inquiries, quote requests, and support tickets within 24 business hours, though we frequently reply much sooner during standard operating periods. If your inquiry requires immediate assistance regarding a local same-day or two-hour emergency delivery order in Montreal, Laval, or the Laurentides, we highly recommend calling our phone line directly at +1 514-800-2090 to speak with a representative instantly.
Can I receive customer support and consulting in French?
Can I receive customer support and consulting in French?
Yes, PCTel provides fully bilingual technical support, product sales, and corporate consulting in both English and French to seamlessly serve clients across Quebec and the rest of Canada. Whether you are filling out an online form, sending an email to info@pctel.ca, using our live chat interface, or calling our local office, you can choose your preferred language and work with a representative who will communicate with you clearly and professionally.
Do you offer special volume pricing or customized quotes for bulk hardware purchases?
Do you offer special volume pricing or customized quotes for bulk hardware purchases?
Yes, we provide customized quotes and special volume pricing discounts for corporate clients, schools, and startups looking to procure ten or more devices at a single time. Our dedicated commercial sales team manages the complex logistics, device compatibility reviews, and volume sourcing requirements for large orders of enterprise-grade laptops, secure networking hardware, high-yield toner cartridges, or desktop business printers. To request a volume price adjustment, please contact us with your exact hardware list through our website’s form or email your specifications directly to info@pctel.ca before checking out.
How are sales taxes calculated on my order?
How are sales taxes calculated on my order?
Sales taxes are calculated automatically at checkout based on the specific province or territory of your order’s final delivery address. For clients located in Quebec, our system applies the combined Federal Goods and Services Tax (GST) and Quebec Sales Tax (QST). If your corporate entity holds a valid tax exemption certificate, please contact our support desk at info@pctel.ca before placing your order online so we can manually configure your customer account profile as tax-exempt.
Comment les taxes de vente sont-elles calculées sur ma commande?
Comment les taxes de vente sont-elles calculées sur ma commande?
Les taxes de vente sont calculées automatiquement à la caisse en fonction de la province ou du territoire de l’adresse de livraison finale de votre commande. Pour les clients situés au Québec, notre système applique la taxe sur les produits et services (TPS) fédérale et la taxe de vente du Québec (TVQ) combinées. Si votre entité commerciale détient un certificat d’exonération de taxe valide, veuillez contacter notre service d’assistance à info@pctel.ca avant de passer votre commande en ligne afin que nous puissions configurer manuellement votre profil de compte client comme étant exonéré de taxe.
How do I claim a warranty repair or replacement if a product stops working?
How do I claim a warranty repair or replacement if a product stops working?
Because PCTel is an official authorized reseller for leading brands like HP, Lenovo, Brother, Canon, Lexmark, and Xerox, all our brand-new products come backed entirely by their respective original manufacturer warranties. If an item stops working or develops a technical defect during its coverage term, you can register a claim directly through the manufacturer’s official support website or service network using your PCTel purchase invoice. If you need assistance finding the proper manufacturer support contact channel or require an official duplicate copy of your purchase invoice to complete your claim, please contact our office team at info@pctel.ca
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