PCTel Terms and Conditions
SHOPPING POLICY.
Payment:
• All prices are quoted in Canadian dollars.
• Payments by major credit cards (Visa, MasterCard,…) are accepted on line.
• For security reasons, PCTel reserves the right to decline any order where the delivery address cannot be reasonably associated to that of the credit card holder.
Orders $180 or more:
Credit card payments (Visa, Mastercard, etc.) are accepted for orders with a subtotal under $180. Orders with a subtotal $180 or more are payable by Interac e-Transfer only, unless the customer holds a corporate account approved by PCTel, in which case the payment terms agreed with PCTel apply. Corporate accounts are available on application after creating a customer account and are subject to PCTel’s approval.
PCTel reserves the right, in its sole and absolute discretion, to withhold acceptance, processing, or fulfillment of any such order until full payment has been received, verified, and cleared via E-Transfer. Failure to comply with the prescribed payment method may result in order cancellation without further notice and without liability to PCTel.
All orders are subject to payment verification and fraud screening prior to processing or shipment.
Shipping Policy:
In Stock Orders
• Orders are processed as they are received in our system and approved for shipment from the manufacturer’s distribution warehouse.
• Order changes or cancellations are not accepted once an order has been confirmed as shipped.
• Orders are shipped weekdays only by courier ground services.
Same-day and two-hour delivery
Same-day delivery. For eligible in-stock items (including most toner cartridges) ordered before 10:00 Am on a business day (Monday to Friday) for delivery within Montreal, Laval and Laurentides PCTel will make reasonable efforts to arrange delivery the same day and, in some cases, within two (2) hours. Same-day and two-hour delivery are targets, not guarantees. They depend on stock availability, courier capacity, and circumstances beyond our control, such as weather. If same-day delivery is not possible, we will inform you of the expected delivery date.
Back Orders
• Prices for back orders are not guaranteed and are subject to change.
• In the event of a price increase the customer is provided the option of accepting the increase or cancelling the order.
• Back orders are charged and shipped as stock arrives.
• Back orders may be cancelled by the customer within 48 hours of being notified by email of the initial delivery delay and only if the product has not already been shipped by the manufacturer
• Price reservation. For certain products, on request and at PCTel’s discretion, we may reserve a quoted price for 14 days while the product is restocked. A reservation applies only if PCTel confirms it by email and is subject to supplier availability. Without written confirmation, back-order prices are not guaranteed and may change as described in these terms.
PCTel Terms and Conditions
Returned, refused or unclaimed orders:
• Any orders that are refused, returned or unclaimed are subject to a $70.00 order refusal fee.
• The above is in addition to any applicable re-stocking charges and/or shipping costs such orders may incur.
Product returns and credits:
Opened Box Returns
• IMPORTANT: No refunds or exchanges of opened box product are accepted.
• The customer is responsible to determine that correct product has been ordered. Once the factory seal has been broken, returns resulting from errors in ordering or incompatibility with existing systems are not accepted.
Factory Sealed Returns
• Returns are accepted for most current products when a request for return is made within 2 days of the original purchase date. Customer pays the shipping back fee.
• Exceptions to the above include product that: has been discontinued by the manufacturer or special ordered for the customer.
• If the product cost for a factory sealed return has changed, we will base refunds only on the lower amount.
Defective On Arrival Returns
• Many, but not all, manufacturers offer a DOA exchange policy from 10 to 30 days following purchase.
• The customer must first contact the manufacturer’s customer service desk to troubleshoot the product and determine defect.
• The customer must obtain the Manufacturer’s Case Number and Contact Info authorizing a DOA return for exchange.
• As vendor policies are subject to change, please contact the manufacturer of the product, before purchasing, to determine their individual policy.
PCTel Terms and Conditions
PRICE MATCH.
If you find a lower price with another retailer, before you buy, we’ll gladly match that price.
PCTel will match qualifying prices as described above. In some cases, and at its sole discretion, PCTel may offer a price lower than the qualifying competitor’s price. This is not available on every product and is not guaranteed.
Products that qualify for our Price Match under PCTel Terms and Conditions:
The product you’re comparing must meet the following criteria to qualify:
• must have the exact same brand name and model #
• must be priced in Canadian Dollars and include all environmental fees, shipping costs, and other charges
• must be sold and shipped by a retailer and authorized dealer located within Canada.
PCTel Terms and Conditions
The following types of sellers do not qualify for a price match under PCTel Terms and Conditions:
• Marketplace sellers on websites such as Bestbuy.ca, Amazon.ca or resellers such as eBay.ca
• Any sellers whose products are refurbished or liquidated
• The product must be in stock, available for sale, and cannot be a limited time offer, pre-order, or available only in limited quantity
• The product’s price must not be lower due to an advertising error, misprint, or special sale price**
** Special sale prices include: Black Friday, Black Friday Month, Black Friday Prices Now and Early Black Friday Sales, Friends and Family, Members Only Pricing, Cyber Monday, Boxing Day/Week, pre-orders, special educational prices, restricted offers, mail order offers, free or bonus offers, Original Equipment Manufacturer (OEM) prices, close-outs, liquidations, clearances, demos, refurbished items, open box items, financing offers, and trade-in offers.
The following applies under the PCTel Terms and Conditions: Any claim to recourse regarding a transaction between a customer and Pc Tel that the parties are unable to resolve shall only be initiated and decided before the Quebec provincial courts located in Montreal, Quebec, Canada. The customer hereby accepts the foregoing jurisdiction as the sole venue for the settlement of such disputes.
Pctel.ca reserves the right to change “Shopping Policy, or Price Match” (PCTel Terms and Conditions) at any time without notice.
Pctel.ca reserves the right to change “Shopping Policy, or Price Match” (PCTel Terms and Conditions) at any time without notice.
Legal Notice
Legal Notice & Enforceability Disclosures
**Website Operator: PCTel (Affordable IT and Telecom Solutions)
**Headquarters / Operations: Boisbriand, Quebec, Canada
**Official Contact: Roger B. | roger@pctel.ca | +1 (514) 800-2090
**Applicable Law & Jurisdiction: The laws of the Province of Quebec and the federal laws of Canada govern all transactions, services, and digital interactions executed via pctel.ca. Any legal proceedings or disputes shall be brought solely before the competent provincial or federal courts located in the judicial district of Montreal, Quebec, Canada.
1. Limitation of Liability
To the maximum extent permitted by applicable law—including the Quebec Consumer Protection Act where applicable—PCTel, its directors, and its distribution partners shall not be held liable for any indirect, incidental, or consequential damages resulting from product delivery delays, system incompatibilities, or hardware failures. Our total liability for any verified claim shall not exceed the exact purchase price paid for the specific item or service under dispute .
2. Modifications to Our Terms
PCTel reserves the right to amend our shopping terms and operational conditions. For commercial accounts (B2B) and retail consumers (B2C) updates take effect immediately upon publication to this page. It is your right to accept or terminate your account parameters .
3. Data Governance, Retention, and Protection Policies
PCTel establishes strict internal governance guidelines to secure the life cycle of the personal data entrusted to us:
* Data Minimization & Retention: We only collect personal information required to fulfill business orders, process secure payments, and provide technical customer support. This data is securely retained only as long as necessary to comply with tax regulations, commercial laws, and active account requirements.
* Anonymization & Destruction: Once personal information is no longer required for commercial or legal purposes, it is securely destroyed or irreversibly anonymized.
* Security Incident Protocol: In the event of a security breach or data confidentiality incident involving personal information, PCTel maintains a mandatory internal Incident Registry. If an incident presents a risk of serious injury to our users, we will immediately notify the Commission d’accès à l’information (CAI) and all affected individuals in compliance with applicable law.
